We’re excited to announce a big milestone for our IT support services; we’re now certified quality management system experts under international ISO 9001:2015 standards.
Of course, we’ve always focused on ensuring quality for our clients and enabling them to deliver quality for their own customers in turn, but in the process, we upped our game even more, and now we’re internationally recognised for it now! We went through a rigorous process to get to this point, here’s what it means for you.
What is ISO 9001:2015 and why does it matter for your business?
ISO 9001:2015 is the international standard for quality management systems (QMS). It provides a framework for companies to ensure that they consistently meet service delivery and regulatory requirements using an effective quality management system.
Achieving this certification involves a rigorous evaluation process that examined every facet of our IT service operations; our processes, tools, standards, service metrics, and how they connect together to ensure consistently high levels of quality for our clients.
Now that we are certified to give quality-ensured IT services to our clients in Leicester and beyond, our IT service clients in Leicester and beyond can lean on a range of benefits:
The Benefits for our IT Service Clients
Consistently High Quality IT Services
Existing and potential clients alike can expect assured quality across our portfolio of services, whether it’s personalised and responsive IT support, to implementing IT projects, we’re able to systematically ensure quality across our service lifecycles!
Our Customers Are At The Heart Of It All
We’ve further enshrined our commitment to customer satisfaction with this certification; at the heart of ISO 9001 assessments is the ability to assure quality and satisfaction for customers. We’re a provider that doesn’t just meet expectations, we exceed them consistently.
Secure-By-Design IT
Secure-By-Design IT is another key aspect considered in our certification process. Across the board, our tools, processes and leadership practices have been found to ensure robust cyber security for our clients, safeguarding their continuity and data protection compliance.
Sharpening Your Competitive Edge
Our clients’ competitive edge is sharpened because they are supported by us to internationally robust standards that enable them to delight their own customers; when
tech troubles and opportunities arise, we’re able to be a swift and effective partner that they can lean on, no matter the weather.
Commitment To Continuous Improvement
A commitment to continuous improvement is another cornerstone of our certification efforts; we know better is always possible and will evolve our quality assurance with our services, products and processes.
How We Did It: Guaranteeing Quality IT Support Services Through A Rigorous Process
At the core of getting ISO 9001 certified is a holistic assessment that puts customers’ interests first. It involves setting a business context, proactively involving leadership in quality assurance, thorough planning and risk management as well as rigorous documentation and effective resourcing practices, alongside measuring process inputs and outputs and then continually improving on them, effectively!
Over the years and especially in recent months, we have been engaging with our staff across all departments in the process. We connected our tools, policies, strategies and processes more tightly together, integrating them into a quality management system that ensures better outcomes across key metrics such as response times, ticket satisfaction ratings, service availability, SLA compliance, and more.
Being audited by ISO-certified registrars alongside our own internal auditing, we were rigorously stress-tested in the effectiveness of our quality management and assurance processes. We’re delighted to have come out of it as internationally recognised providers of quality to our clients.
A Promise for the Future
Our ISO 9001:2015 certification is more than a milestone; it’s a promise. A promise to our clients that we will continue to lead with quality, integrity, and innovation at the forefront of our services. We’re in a time were technology and services are becoming more complex and interdependent, meaning that having a partner that’s recognised for quality excellence is no longer just beneficial—it’s essential!
If you’re not already a client of ours, we invite you to experience the Realtime IT Solutions difference: where quality meets innovation, and your business’s IT needs are managed with the highest standards of excellence.
Realtime IT Solutions: Connecting Leicester’s Businesses With Exceptional Technology
Need quality IT support and IT solutions? If technology is tying you down, we’ll make it your enabler. Our team are passionate, friendly and creative experts that you can count on for speedy, personable and empowering IT support and solutions. Curious to see the difference we can make for you? It all starts with an informal conversation.
