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Customer Satisfaction is our top priority

That’s why we request testimonials, carry out a regular Net Promoter Survey® and Customer Satisfaction Surveys after every support interaction, from all our clients. The more testimonials and feedback we gain, the more we as a business will grow and will continue to provide outstanding customer service.

If you’re interested in choosing us to resolve all your technology related problems, click here to find out more.

Our Recent Net Promoter Survey Score

Our Recent Customer Satisfaction Score

What our current clients say:

We rely heavily on email to receive orders from our customers and our IT systems. Realtime IT Solutions have implemented and monitor systems that not only ensure we have access to our emails at all times, but also our entire IT and Telephone System. They are responsive, helpful and very friendly. Highly recommended.
Jake karia
Director - Jake & Nayns'
When we decided to upgrade our server we had specific requirements to meet our business needs such as the importance of mobile workers to be connected to the office. Realtime IT Solutions discussed our business needs with us and recommended suitable solutions and services to meet our requirements.
Helen Ward
Director - MCW Electrical Services
We have used Realtime IT Solutions as our support company for many years and always worked well together. When we re-located our head office they were brilliant getting everything moved and installed. Always very helpful.
Joss Cheatle
Director - Newplan Solutions
The staff at Realtime IT Solutions are always very helpful, friendly and provide a great service.
Kirsty Nutting
Practice Manager - Knighton Dental
We have been using Realtime for a number of years and find their support superb. Initially, we utilised their services as they were recommended to us and are local. The technicians on the help desk are polite and professional, no problem is too little for them. We do give them challenges and they eventually get resolved. It is highly reassuring to have David supporting and guiding us at all times and his level of service is what ultimately keeps us with the company
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Sem Vyas
Practice Manager - Glenfield Dental
We use Realtime IT for our business Odin Electrical Services and can say they are excellent. From coming to set up our new desktop or for any technical questions they are always available, especially when sorting out our company cloud account and when we take on employees. It is good to have a company you can rely on.
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David Pickersgill
Director - Odin Electrical