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Customer Satisfaction is our top priority

That’s why we request testimonials, carry out a regular Net Promoter Survey® and Customer Satisfaction Surveys after every support interaction, from all our clients. The more testimonials and feedback we gain, the more we as a business will grow and will continue to provide outstanding customer service.

People-First IT: It’s all about you! 

We deliver outcomes for people with the help of technology and this is baked into how we work as a business. We care about your team and not just about your tech; that means we deliver solutions and smiles to your team and do our best to give them IT that they both love and can be more productive with. As your IT partner, it means you have a trusty team you can turn to for the small or big things alike; we’re here to help! If you’re interested in choosing us to resolve all your technology related problems, click here to find out more.

Our Recent Customer Satisfaction Score & Net Promoter Score

What our clients say:

We have used Realtime IT Solutions as our support company for many years and always worked well together. When we re-located our head office they were brilliant getting everything moved and installed. Always very helpful.
Joss Cheatle
Director - Newplan Solutions
When we decided to upgrade our server we had specific requirements to meet our business needs such as the importance of mobile workers to be connected to the office. Realtime IT Solutions discussed our business needs with us and recommended suitable solutions and services to meet our requirements.
Helen Ward
Director - MCW Electrical Services
Realtime IT Solutions has been an invaluable partner for our company, Bridge Interiors. Their managed IT support has been essential in ensuring the smooth operation of our business, and their expertise in cyber security has been critical in protecting our sensitive information and data. In addition, their expertise in Microsoft 365 has greatly improved our productivity and collaboration. One of the things that sets Realtime IT Solutions apart is their ability to adapt to our needs with little or no notice. They have a flexible approach to their support and have always been able to respond quickly to any urgent requests we have had. Their team is highly skilled and responsive, always available to address any issues that arise. They have provided us with proactive solutions to prevent future problems, and their attention to detail has been impressive. Their constant monitoring and evaluation of our network has given us peace of mind knowing that our company is secure. The IT support and services provided by Realtime IT Solutions, specifically their cyber security measures, Microsoft 365 integration and ability to adapt to our needs, have been a key factor in the growth and success of our company.
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Richard Turley-Salmons
Operations Manager - Bridge Interiors
The staff at Realtime IT Solutions are always very helpful, friendly and provide a great service.
Kirsty Nutting
Practice Manager - Knighton Dental
We have been using Realtime for a number of years and find their support superb. Initially, we utilised their services as they were recommended to us and are local. The technicians on the help desk are polite and professional, no problem is too little for them. We do give them challenges and they eventually get resolved. It is highly reassuring to have David supporting and guiding us at all times and his level of service is what ultimately keeps us with the company
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Sem Vyas
Practice Manager - Glenfield Dental
We use Realtime IT for our business Odin Electrical Services and can say they are excellent. From coming to set up our new desktop or for any technical questions they are always available, especially when sorting out our company cloud account and when we take on employees. It is good to have a company you can rely on.
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David Pickersgill
Director - Odin Electrical

“I actually wouldn’t recommend Realtime to anybody else because I wanna keep them for myself. And I know that if anybody else jumps in there as well, they’ll be taking up my time, so no, I wouldn’t recommend them. I wanna keep them for myself.

No, actually, I would wholeheartedly recommend Realtime.

Jake Karia – Founder & CEO, Food Attraction

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