Telephone System maintenance
Why choose realtime iT solutions for phone systems maintenance?
Our telephone system maintenance keeps your main communications system running efficiently and covers you in the eventuality of a failure
A telephone system maintenance agreement from Realtime IT Solutions lets you focus on the running of your business with the assurance that our engineers are looking after your telephone system.
What is covered:
Our team of experienced engineers can work on all major systems either remotely or on-site and will be happy to assist whether you have a major fault or small programming changes.
When We’re Available:
Our maintenance agreements cover your system Monday to Friday, 8:00 am till 5:30 pm (excluding bank holidays). Support requests can be made using our self-service customer portal, email, telephone, or by filling out the form at the bottom of this page. If you have a major service affecting fault we will respond within four hours and aim to fix it within 16 hours, for minor non-service affecting faults or programming changes we will respond within eight hours and aim to fix within 48 hours. Critical faults will always get priority support.
Two yearly maintenance visits will be scheduled with you to check the health of the system, here is what is covered by the maintenance check:
Realtime IT Solutions can maintain systems from major manufacturers including 3CX, Avaya, Panasonic, NEC, and Toshiba. To discuss your requirements or arrange a competitive quote please leave your details and a member of our team will get back to you or call us on 0116 2225322.