- 0116 2225322
- [email protected]
- Mon - Fri: 8:00 - 17:30
- Existing Client Support Portal
Telephone System maintenance
Why choose realtime iT solutions for phone systems maintenance?
Our telephone system maintenance keeps your main communications system running efficiently and covers you in the eventuality of a failure
A telephone system maintenance agreement from Realtime IT Solutions lets you focus on the running of your business with the assurance that our engineers are looking after your telephone system.
What is covered:
- Access to our help desk for advice and remote diagnosis
- Replacement of equipment and associated labor costs
- Fault reporting and follow up with line provider
- Engineer visit to site when needed
We offer:
- Maintenance agreements to suit your requirements
- Regular proactive maintenance visits to check the components and functionality of your system
- Liaison with your line provider to resolve faults
- Service Level Agreement backed response times
When We’re Available:
Our maintenance agreements cover your system Monday to Friday, 8:00 am till 5:30 pm (excluding bank holidays). Support requests can be made using our self-service customer portal, email, telephone, or by filling out the form at the bottom of this page. If you have a major service affecting fault we will respond within four hours and aim to fix it within 16 hours, for minor non-service affecting faults or programming changes we will respond within eight hours and aim to fix within 48 hours. Critical faults will always get priority support.
Two yearly maintenance visits will be scheduled with you to check the health of the system, here is what is covered by the maintenance check:
- Physical hardware checked for defects,
- Cabled connections to the telephone system are checked for cable fatigue and damage.
- Backup of system programming will be made and stored.
- Programming will be checked for any issues and corrections made.
- Minor programming changes will be made including changes to the clock and extension names.
- Handsets checked for damage and signs of wear and tear including checking cables.
Realtime IT Solutions can support systems from major vendors including 3CX , Avaya and more. To discuss your needs or get a competitive quote, please leave your details and or call us on 0116 2225322.
"We rely heavily on email to receive orders from our customers and our IT systems. Realtime IT Solutions have implemented and monitor systems that not only ensure we have access to our emails at all times, but also our entire IT and Telephone System. They are responsive, helpful and very friendly. Highly recommended."
Jake karia
Director - Jake & Nayns'
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