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Comprehensive iT Support
Local IT Support Solutions for clients across Leicester and the East Midlands
Quality & Efficiency
First-class IT and Tech Services Leicester
Choose Realtime IT Solutions for managed IT support in Leicester and leave your office technology to us! Modern technology offers powerful tools, but it also introduces challenges. For small and medium-sized firms, these can add up to high costs, frustration and stress. Instead of struggling to keep up with changing technology, outsource your IT support to Realtime IT Solutions.
Local & Efficient
We provide full IT Support to businesses across Leicester and the East Midlands.
24x7 Monitoring
24/7 monitoring and management of all your technology preventing major outages and downtime for your business.
Proactive
Proactive support measures such as Windows Patching and automatic software updates keep your systems running, up-to-date and secure.
Remote and On-Site Support
We can provide remote IT support from our office for regular PC issues. If you have a problem regarding hardware or any server issues, we can also provide on-site IT support.
What We Provide
We provide a full range of Managed IT Support services to make sure all your technology needs are met. We offer custom support plans to suit your budget and requirements. Whether you are looking for Fully Managed, Co-Managed, or Pay as You Go Support, we can help.
Support is provided from our own in-house IT service desk which works to ITIL processes and SDI best practices. Our Support Technicians are highly qualified and trained to provide support for your IT systems and the services we provide to you.
Understanding your business needs and expectations helps us tailor the service we provide to you. As such you will be assigned a dedicated account manager who will schedule regular meetings with you to discuss your plans and keep you updated on changes to your IT and suggestions for improvements.
Fully Managed IT Support Leicester
We will take complete responsibility of your technology providing a comprehensive level of support including:
- All business technologies supported
- Unlimited Remote & On-Site support included
- Inclusive Service Desk support (telephone, email, and customer portal)
- Dedicated Client Portal
- 24/7 Monitoring & Management of Devices
- Scheduled preventative maintenance
- Automated updating and patching of sofware
- Backup management
- Preventative ransomware protection
- Vendor management (for technologies not provided by us)
- Asset and Licence management
- Monthly reporting
- Technology Business Reviews
Optional add-ons
With our Managed IT Support, you’ll have the option of including some additional features to your support plan. Including:
- Out of hours support (weekends, public holidays and round the clock)
- Bespoke Service Level Agreement
- Bespoke support processes to align with your requirements
- Managed Backup and Disaster Recovery
- Managed Cyber Security
- Procurement of IT equipment
Explore a few of our services here:
Realtime IT Solutions offer a range of IT Services to meet your business needs including Cloud Computing, Cyber Security, and Backup & Disaster Recovery. All of our services complement our Managed IT Support agreements and can be managed and monitored as part of your agreement.
Cloud Computing
Unlock the power of cloud computing with our range of Cloud services.
Cyber Security
Secure your IT Network with our security services suitable for all businesses.
Backup & Disaster Recovery
Backup solutions for all situations including on-premise servers and cloud to cloud backups.
alternatives to fully managed & Co-Managed support
Looking for pay as you go IT Support?
We have a range of pay-as-you-go IT support options if you are not ready for a fully managed IT support service. Please get in touch with us to discuss your requirements and we can build a solution around your needs. Pay as you go support includes options to purchase a block amount of hours or to pay for support by the hour as you use it. All pay-as-you-go support agreements are backed by an agreed service level and have full access to our service desk.
Pay As You Go Support Includes...
- Pay per support request or for a block of hours
- Preferred rate for remote and on-site support
- Service Level backed support
Why Work With Us?
All Technologies Covered
We're experts in both IT and Telecommunications meaning we can support all your technology needs and provide integrations across all systems.
Fully Accredited
Our team of consultants and technicians are trained and accredited to the highest level. We constantly provide training and are dedicated to ensuring our team know about the latest technologies and how to support them.
Honest Pricing, No Hidden Fees
No hard sale, honest and upfront pricing information with no hidden fees.
Industry Leading Systems
We've invested in industry leading systems to provide you with the best support possible, including IT Service Management (ITSM) and Remote Monitoring and Management (RMM)
"We rely heavily on email to receive orders from our customers and our IT systems. Realtime IT Solutions have implemented and monitor systems that not only ensure we have access to our emails at all times, but also our entire IT and Telephone System. They are responsive, helpful and very friendly. Highly recommended."
Jake karia
Director - Jake & Nayns'
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