Managed iT Support
360-degree responsibility for all your IT Operations
first class IT Support
Choose Realtime IT Solutions for managed IT support and leave your office technology to us! Modern technology offers powerful tools, but it also introduces challenges. For small and medium-sized firms, these can add up to high costs, frustration and stress. Instead of struggling to keep up with changing technology, outsource your IT support to Realtime IT Solutions.
What we can offer:
We provide a full range of Managed IT Support services to make sure all your technology needs are met. We offer custom support plans to suit your budget and requirements. Whether you are looking for Fully Managed or Pay as You Go Support, we can help.
Support is provided from our own in-house IT service desk which works to ITIL processes and SDI best practices. Our Support Technicians are highly qualified and trained to provide support for your IT systems and the services we provide to you.
Understanding your business needs and expectations helps us tailor the service we provide to you. As such you will be assigned a dedicated account manager who will schedule regular meetings with you to discuss your plans and keep you updated on changes to your IT and suggestions for improvements.
Fully Managed IT Support
We will take complete responsibility of your technology providing a comprehensive level of support including:
With our Managed IT Support you’ll have the option of including some additional features to your support plan. Including:
Looking for pay as you go IT Support?
We have a range of pay-as-you-go IT support options if you are not ready for a fully managed IT support service. Please get in touch with us to discuss your requirements and we can build a solution around your needs. Pay as you go support includes options to purchase a block amount of hours or to pay for support by the hour as you use it. All pay-as-you-go support agreements are backed by an agreed service level and have full access to our service desk.